Privacy Policy

1 Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, financial transaction details, and device-related information.

This Policy applies to the mcw77 website, mobile application, and all associated digital services. It takes effect when you create an account on mcw77, make a deposit, place a bet, or contact customer support.

2 Types of Information Collected

2.1 Information You Provide Directly

mcw77 collects information you provide directly during registration or account management:

• Full name and date of birth
• Mobile number and email address
• National ID card or similar identity document details (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay, etc.)
• Messages or complaints sent to customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and browser type
• Device model and operating system
• Time spent on the site and pages visited
• Login duration and session information
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, mcw77 may occasionally verify information from trusted third-party sources. However, no additional personal information about you is transferred to third parties during this process.

3 Purposes of Using Information

mcw77 uses collected information solely for the following purposes:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To send information about bonuses and promotional offers (with your consent)
• To provide customer support and technical assistance
• To prevent fraud, money laundering, and other illegal activities
• To improve the security and performance of the platform
• To monitor user activity in accordance with our Responsible Gaming Policy
• To ensure compliance with our Terms and Conditions

4 Data Storage and Security Measures

mcw77 uses industry-standard technical measures to protect user information. Our servers are encrypted and all information is stored in a secure environment.

All financial transactions and personal information are encrypted using SSL technology, which prevents unauthorized access by third parties. Among our internal staff, only authorized individuals may view your information when specifically required.

Your information is retained only for as long as necessary to provide services or to meet legal obligations. Even after an account is closed, certain information may need to be retained for a defined period as required by applicable law.

5 Disclosure of Information and Third Parties

5.1 Circumstances in Which Information May Be Disclosed

mcw77 does not generally sell or rent user information to third parties. However, information may be disclosed in the following limited circumstances:

• To investigating authorities in accordance with legal obligations or court orders
• To the relevant mobile banking or banking partner for payment processing (only the necessary information)
• To verification agencies engaged in preventing fraud or money laundering
• On the basis of your explicit consent

5.2 Service Provider Partners

mcw77 works with trusted service providers for game supply, payment processing, and technical support. These partners are obligated to use information only according to mcw77's instructions and may not use it independently.

6 Cookie Policy

Cookies are used on the mcw77 website and app. Cookies are small data files stored on your device that help improve the functionality of the site.

• Essential Cookies: Required to maintain login sessions and ensure security
• Performance Cookies: Used to analyze site usage and improve services
• Functional Cookies: Help remember your preferences and settings

You can disable cookies from your browser settings, but this may affect some functionality of the site.

7 User Rights

As a user of the mcw77 platform, you have the following rights:

7.1 Right to Access Information

You may contact our customer support to find out what information mcw77 holds about you. We will provide the information within a reasonable time.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may contact us to have it corrected.

7.3 Right to Close Your Account

You may request to close your account at any time. This request can be made through the contact details listed on our About Us page. Once the account is closed, your information will no longer be actively used, though certain information may need to be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may withdraw this consent at any time. Once notified to customer support, action will be taken within 24 hours.

8 Age Policy

mcw77 services are available only to individuals aged 21 or older. No person under the age of 21 may create an account or use the services. Age is verified at the time of registration and identity must be confirmed before an account becomes active.

For more details on responsible behavior related to online gaming and betting, please read our Responsible Gaming Guidelines.

9 International Data Transfers

mcw77 services use international technology infrastructure. As a result, your information may be stored or processed on servers outside Bangladesh. Regardless of where the information is stored, it will be protected in accordance with the security standards of this Privacy Policy.

10 Policy Changes

mcw77 may update this Privacy Policy from time to time. If there are any significant changes, you will be notified at your registered mobile number or email. The updated policy will take effect from the date it is published.

You are advised to review this page regularly. If you have any questions, answers to many common queries can be found on our FAQ page.

11 Contact

If you have any questions, complaints, or requests to correct information regarding this Privacy Policy, please contact us through the following: