Responsible Gambling —
Enjoy Safely
At mcw77, we believe gambling is truly enjoyable only when done in a measured and mindful way. On this page you will find guidance on how to manage your spending and time, recognise warning signs early, and get support when needed.
Our Commitment
mcw77 considers online betting and casino primarily a form of entertainment — not a source of income. Setting a budget and time limit before each session is the most important step. Our Terms and Conditions contain detailed guidance on responsible gambling that applies to every member.
We provide tools on our platform to help you monitor your gambling habits and take a break when needed. Using these tools is not a sign of weakness — it is a sign of awareness.
If you ever feel that your gambling behaviour is changing or becoming hard to control, contact us without delay via our 24/7 live chat or email — our support team is always ready to respond in both Bengali and English. Our FAQ section also contains more information on responsible gambling.
If a family member or someone close to you is struggling with gambling-related problems, encourage them to seek professional advice. Both family support and professional counselling play an effective role in such situations.
Age Verification
We confirm age at the time of account registration. No one under 21 years of age may use our platform.
Data Protection
Your personal information is kept secure through SSL encryption and strict security measures. See our Privacy Policy for more details.
Transparent Operations
All transactions, bonuses and terms are clearly stated. There are no hidden conditions at mcw77.
Self-Control Tools
To help you stay in control of your gambling, mcw77 offers the following tools, which can be activated directly from your account settings or through live chat:
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Reducing the limit takes effect immediately; increasing it requires a 24-hour wait.
Session Time Limit
Decide how long you will play in one go. When the set time is up, the session closes automatically and a notification is sent.
Loss Limit
Set a maximum amount you can lose within a given period. Once the limit is reached, no further bets can be placed for that period.
Taking a Break (Cooling-Off)
Temporarily close your account for anywhere from 24 hours to 30 days at any time. During this period, logging in or placing bets will not be possible.
Self-Exclusion
Close your account completely for a period of 6 months to 5 years. This decision takes effect immediately and the account cannot be reactivated before the period ends.
Reality Reminder
At set intervals, a message appears on screen letting you know how long you have been playing and the total amount you have won or lost.
Warning Signs
Problematic gambling habits develop gradually, so it is important to recognise the signs early. If you notice any of the following in yourself or someone close to you, take it seriously:
-
Chasing losses: Repeatedly placing larger bets to try to recover lost money.
-
Spending beyond your budget: Playing with household money, savings, or borrowed funds.
-
Losing track of time: Spending far more time gambling than planned.
-
Strained relationships: Pulling away from family or friends and hiding your gambling.
-
Emotional restlessness: Feeling uneasy or irritable when not gambling.
-
Unable to stop: Repeatedly trying to stop but failing.
Healthy Gambling Habits
- Set a time and money limit before you start playing and stick to it
- Avoid betting when you are tired, feeling low, or have been drinking
- Do not return to the same session out of frustration after a loss
- Take regular breaks and spend time on other hobbies or with family
- Do not treat a win as guaranteed — outcomes are always uncertain
- Enjoy gambling as entertainment, not as a way to earn money
Self-Exclusion Request
Temporarily or permanently close your account
Fill in the form below and send it via live chat or email. Our team will take the necessary action on your account promptly. Once self-exclusion is active, access will not be possible from the same device or through a new account.
You can also make a request directly via live chat or email. Our team is active 24/7.
Where to Find Support
Seeking help for problematic gambling takes courage. Support is available through the following:
mcw77 Live Chat
Support is available 24 hours a day, 7 days a week in Bengali and English. Speak directly about any account limit, break, or self-exclusion matter.
Email Support
You can also contact us by email as an alternative to live chat. The support team's email address can be found in your account settings or the Help section.
Family and Close Ones
Family members often notice the first signs of a problem. Talk openly with them — it is the most important step toward recovery.
Professional Counselling
Seeing a mental health specialist or behavioural therapist makes it easier to get to the root of the problem and find a long-term solution.
Support Groups
Sharing experiences with others who face the same problem builds resilience. Local or online support groups can be helpful in this regard.
Self-Help Resources
Books, articles and worksheets on responsible gambling can help you understand and change your habits. Our support team can provide information on this.